Dear AXA Team, Thank you for providing me opportunity to provide feedback. I hope customer service can be improved by this feedback. My call with the male representative was really great. Being a non local person living in Germany, I am still working on my German speaking skills and he was really understanding. He made my life easy when resolving my issue. But there was an earlier call, which was attended by a woman and she was very blunt in disconnecting the call. I do not have a complaint rather a request to AXA. My request for AXA Deutschland is that there should be an option in My AXA page. Which enables users that are comfortable expressing their problem and request in a non German language to be routed automatically to person who is capable of addressing in respective language. Again, this option should be made available in My AXA page, not in the call. As always I thank AXA to be my insurer and make lives of people like me easy. Your faithful customer, ***.